Privacy Policy

Effective Date: 12 May 2026

Privacy Policy

  • Welcome to Flow Floats. Your privacy is important to us, and we are committed to protecting your personal information while ensuring transparency about how your data is collected, stored, and used.
  • We may collect personal information including: Full Name, Email Address, Phone Number, Shipping & Billing Address, Payment Information, Order History, Device & Browser Information, and Cookies and Website Usage Data.
  • Your information is used to: Process and deliver orders, Provide customer support, Improve website performance and user experience, Send order updates and promotional emails, Prevent fraud and unauthorized activity, and Comply with legal obligations.
  • Orders are usually delivered within 3–5 business days depending on your location and courier availability. Shipping information provided by customers must be accurate to avoid delays or failed deliveries.
  • Customers may request returns within 15 days from the delivery date, provided the item remains unused and in its original condition. Refunds are reviewed and processed according to our Refund Policy.
  • All payments are securely processed through trusted third-party payment providers. Flow Floats does not store full credit or debit card details.
  • We use cookies and analytics tools to improve website functionality and user experience. You can disable cookies at any time through your browser settings.
  • We do not sell or rent your personal data. Information may only be shared with: Shipping and delivery providers, Payment processors, Technical and hosting services, and Legal authorities when required by law.
  • We implement security measures designed to protect your information. However, no online system can guarantee complete security.
  • You may request access, correction, or deletion of your personal data at any time. You may also unsubscribe from promotional emails whenever you wish.
  • Our website may contain links to external websites. Flow Floats is not responsible for the privacy practices or content of those websites.
  • We do not knowingly collect personal information from children under the age of 13 without parental consent.
  • We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of the website means acceptance of the updated policy.
  • Flow Floats
    Email: info@flowfloats.com
    Phone: +20 201055021033
    Address: Egypt